What Can I Return?

We accept returns on full-priced items if they meet the following criteria:

• Returned within 45 days of purchase.

• In original, unworn condition with all tags and hygiene seals intact.

• No signs of use (including marks from deodorant, makeup, body lotion, tan, etc.).

• Proof of purchase (e.g., order confirmation or receipt) must be provided.

Sale items can be returned within 14 days for store credit only. Size exchanges may be offered within Australia, subject to stock availability.

Final Sale & Non-Returnable Items

The following items are non-returnable, unless proven faulty:

• Lingerie and bodysuits with missing tags, missing parts (e.g. straps, chains), or signs of wear

• Hosiery, latex items, or toys with opened hygiene seals

• Bondage gear with removed tags or missing components

• Oils, lubricants, or candles with opened packaging

• Gift Cards

• Free gifts or promotional items (must be returned if the associated product is returned)

Due to hygiene and safety, we cannot accept returns on these items even if unused but opened.

Bundles & Promotions

If you wish to return a bundle or promotional set:

• All items in the bundle must be returned for a full refund or store credit

• If only part of the bundle is returned, the value of any free item will be deducted from your refund

• Promotional discounts (e.g. “Spend & Save”) will be adjusted if your return lowers the order value below the qualifying threshold

Faulty Items

If your item arrives damaged or defective, we will happily issue a full refund or replacement, including shipping costs. Please contact us at support@kinkette.com.au with your order number and clear photos of the issue within 7 days of receiving your parcel.

Change of Mind or Sizing Issues

Due to the intimate nature of our products, we generally do not offer exchanges for change of mind or incorrect sizing.

If you’re unsure about sizing, please consult our [Size Guide] or contact us before purchasing — we’re here to help.

Shipping Issues

Once your parcel has been dispatched, any shipping delays or delivery issues are the responsibility of the courier.

• If your item is lost or severely delayed, we recommend contacting the shipping provider directly

• That said, we’ll do our best to assist, and may offer store credit as a gesture of goodwill in some cases

How To Make a Return

1. Email us at support@kinkette.com.au with your order number and reason for return

2. Once approved, we will send you return instructions

3. Return shipping is at the buyer’s expense unless the item is faulty

Important Notes

• Refunds will be processed back to your original payment method within 5–7 business days of receiving your return

• If you paid via store credit or gift card, the amount will be reissued accordingly

• We do not offer international exchanges

• Kinkette reserves the right to deny returns that do not meet the return conditions